[Stations] [Use Examples] [Feeding Systems] [Components] [Services]
Services
- Torque Adjustment
on Screwdrivers
- Screw Joint Analysis
- Cmk - Machine Capability Study
- Calibration
- Power Curve Analysis
- Training at
- Service by Remote-Access
- Training at the customer
- Maintenance and Upkeep -
at the customer
- Service-Hotline
24 Hours - 365 Days
always strives to solve any service request to the full satisfaction of our customer and within the fastest time possible.
The best and most economical procedure is to establish a phone connection between our service personnel and the customer's technician who may have actually been trained by on the supplied system.
If the service issue cannot be solved over the phone, then our service department will immediately take steps to find a solution. According to the contractual agreement with the customer, DEPRAG may dispatch a service technician if the place of service is local.
The primary service contact at Germany is the Service Manager, who can be reached at: +49 9621 / 371-256.
Our service technicians will always give phone support during our standard working hours. For exceptional cases, we can also provide service personnel, which is on stand-by.
If a service issue arises outside the standard working hours, then a HOTLINE staff-member will accept calls at +49 0700 00 371 371. The HOTLINE staff-member will immediately help with phone support or - if the problem cannot be solved - our staff-member will transmit the service request to the appropriate department to be handled the next work day.
For all standard component deliveries, we refer to our delivery terms and request that a defective item is returned to us. An on-the-spot repair can only be performed if an order is placed.
To enable our customer to remedy smaller malfunctions by themselves, we offer training courses for screwdrivers and screwfeeders several times a year. We recommend that our customer stocks the general wear- and spare-parts at its own facility to minimize downtimes.
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Catalog D3330 
PDF - Catalog : German