myDEPRAG customer portal: Digital access to DEPRAG services

Upgrade for myDEPRAG customer portal

Since 2021, DEPRAG's digital customer portal myDEPRAG has been offering in the B2B sector what has been commonplace in the B2C sector for a lengthy period: a sophisticated customer experience. It was with this drive that the DEPRAG project team started developing the customer portal. In order to be able to offer this, it was necessary to establish standards that create benefits for the user, despite significantly more complex process chains.

After 3 years of experience from ongoing operations, the 2024 customer portal has now undergone a complete redesign. The user interface offers an intuitive experience on all end devices and the functionality goes far beyond the existing one. While the customer portal was previously only available to customers from Germany and Austria, the new myDEPRAG is now accessible worldwide. Users can choose between two subscription models, which offer a "Swiss army knife" of functionalities in addition to the original shopping option.

 

After Sales Service crucial for customer satisfaction in B2B business

In B2B business, after-sales service relating to a machine is extremely important, such as questions about spare parts, maintenance intervals or technical information about the machine itself. When a B2B buyer uses a customer portal for After Sales Service, they usually know exactly what they are looking for. They place particular value on efficiency: they want to quickly and easily call up product details and all the information that corresponds to the version of their own machine or easily process a repeat order.

 

Functions and advantages of the myDEPRAG customer portal

Registered customers can use myDEPRAG to access the complete range around the clock and obtain detailed product information, CAD data, operating instructions and other technical information 24/7. The procurement of spare parts is easier than ever.

All DEPRAG software solutions can also be ordered, activated and updated via the customer portal and licenses can be easily managed. After purchase, the user activates the software and can use it to its full extent immediately. The latest software version is always available in the portal. This saves the user the safety of knowing that their device is optimally prepared for the Industry 5.0 environment and is always up to date and protected.

The focus is on the user-friendliness of myDEPRAG - the portal is self-explanatory. Through the support of our pilot customers, we have managed to tailor the new portal even more closely to the needs of users. A separate ticket system has been integrated for service cases to ensure a quick and smooth solution.

Gold membership gives users exclusive access to additional DEPRAG products and services. These include the integrated Cockpit Cloud, GraphViewer Cloud and the ability to carry out screw joint analyses independently. Gold members obtain additional support through integrated on-demand training for DEPRAG software, screwdriving technology and automation.

The online platform is now available to all of the company's customers. The myDEPRAG customer portal is the central point of contact for all customers, interested parties and partners.

 

 

DEPRAG as a partner for digital screwdriving assembly

The myDEPRAG customer portal is part of the company's digitalization strategy. In addition to the digitalization of its own sales processes, the company offers a comprehensive range of products for networked, digital screwdriving assembly.

"We support our customers in their digital transformation in a targeted manner and drive digital innovations forward together with them," reports Product Manager for Screwdriving Technology Daniel Guttenberger, not without pride. All essential modules for assembly automation, such as screwdrivers, feeders, controllers and process monitoring, come from DEPRAG's standard range and therefore from a single hand!

The networking of the screwdriving systems is supported by the integrated Cockpit Cloud: The software enables the monitoring and analysis of assembly tasks and provides the analysis tools for continuous process optimization and trend detection. The dates from several company plants including their production lines with the connected devices are stroked together centrally in one place, the DEPRAG Cockpit. The production plants can also be distributed worldwide. The DEPRAG Cockpit can be configured decentrally via the "Internet of Things" and current operating data can be inquired.

This enables the user to recognize potential at an early stage and react to changes quickly. Through the rapid optimization of tightening processes, less rework is required, production time is improved and the quality of production and products can be saved or even increased. All processes can be monitored, analyzed and optimized centrally, regardless of whether screwdriving systems or smart tools are connected.

The myDEPRAG customer portal bundles important processes online on one platform and opens up various competitive advantages for DEPRAG customers:

 

• Increased efficiency:
  • Centralized management of DEPRAG Products and Services from a single platform
     
• Cost savings:
  • my DEPRAG combines 6 services in one subscription at a unit price
  • Reduced downtime through prioritized support and regular updates
     
• Improved productivity:
  • Comprehensive on-demand training
  • Extended tools for analysis and optimization
    Shorter development times through independent creation of screw joint analyses
     
• Scalability:
  • Subscription models grow with your needs
  • Flexible integration of your operations and processes
     
• Data-based decisions:
  • Real-time monitoring of production processes with the Cockpit Cloud
  • Detailed analyses to identify trends and areas for improvement
     
• Improved customer support:
  • Submit and track service requests directly
  • Prioritized support to solve problems quickly
     
• Safety:
  • Regular security updates protect your dates and processes
  • Efficient license management ensures compliance and protects your dates
     
• Innovation:
  • Continuous improvement through regular updates and new functions
  • Feedback integration for continuous improvement of the platform

 

Register for free in myDEPRAG now

 

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